In this thoroughly revised and updated edition of his now classic book, visionary Mark C. Crowley provides the roadmap workplace leaders the world over are seeking: How to most successfully and sustainably inspire and manage other human beings in the post-pandemic era.

• Over 70 million workers have quit their jobs in the U.S. since Jnauary 2021 - record numbers.
  
• While we might imagine that an opportunity to earn greater pay is the key driver of this "Great Resignation," research shows two-thirds of the reasons people leave jobs boil down to issues related to their engagement & overall well-being.
  
• More specifically, people quit when they feel they aren't valued, respected, appreciated, coached - or cared about personally - by their manager & organization.
  
• Thanks in large part to the COVID pandemic, & a global reset of what matters most to people in their lives, human beings have profoundly evolved in what they need & want in exchange for their work.
  
• Consequently, a radical change in employee expectations demands that organizations & managers rapidly pivot by embracing leadership practices that match the moment.
  
• The remedy to the Great Resignation is to adopt more humane ways of managing people knowing they inherently lead to infinitely greater engagement not to mention optimal employee performance.
  
• In this new & updated version of his seminal & visionary book, Mark C. Crowley draws upon emerging medical & other scientific discoveries which prove it's the heart, not the mind, that drives human motivation & achievement.
  
• While we've long been led to believe that human beings are essentially rational beings ("I think, therefore I am," Descartes famously said), new research shows that feelings & emotions far more often motivate human behavior - & what people care about most & commit themselves to in their lives.