MinuteClinic at CVS with Jon Thiboutot & Dr. David Fairchild
Wednesday, September 30th at 8:06am PT, 11:06am ET & Wednesday, October 7th at 8:06am PT, 11:06am ETIf you’ve tried to make an appointment with a primary care doctor lately, you may have noticed it is taking longer and longer to get in. In fact, average wait times for an appointment are now reaching 31 days — that’s up 19% since 2022. At the same time, higher health care costs and high-deductible plans are leaving many people deciding when — and where — to seek care. Tune in as Jon Thiboutot, President of Retail Health at CVS Health, and Dr. David Fairchild, Chief Medical Officer of Retail Health at CVS Health, share with us what they’re hearing from patients and how today’s health care experience is changing to meet those needs.
Jon Thiboutot
President, Retail Health | CVS Health
Jon Thiboutot is a healthcare executive with more than two decades of experience spanning retail health, pharmacy, and enterprise operations. Recognized for his ability to drive both operational excellence and growth strategy, Jon has led diverse teams across retail field operations, long-term care, pharmacy enterprise initiatives, consistently delivering innovation, efficiency, and measurable business impact. In his current role as President of Retail Health, Jon is responsible for full P&L performance of our national brick-and-mortar MinuteClinic practice providing acute care and primary care services as well as our Enterprise Virtual Care platform providing virtual primary care, 24/7 virtual care and behavioral health support.
Dr. David Fairchild
Chief Medical Officer for MinuteClinic and Senior Vice President and Associate CMO within the CVS Health enterprise.
In his role, Dr. Fairchild oversees clinical quality and the scope of practice within MinuteClinic, (both brick and mortar clinics and MinuteClinic Virtual Care), Virtual Primary Care, health system relations, and Medical Affairs services such as provider credentialing and privileging. In the preceding four years, he was a Director at BDC Advisors, where he led the consulting firm’s physician enterprise strategy practice. Prior to joining BDC Advisors, Dr. Fairchild held various academic medicine positions, most recently serving as Senior Vice President for Clinical Integration at UMass Memorial Health Care (UMMHC), President of the UMass Memorial Accountable Care Organization, and Professor of Medicine at University of Massachusetts Medical School. Before working at UMMHC, he was Chief Medical Officer at Tufts Medical Center in Boston, and Associate Professor of Medicine at Tufts University School of Medicine.
https://www.cvs.com/minuteclinic